Tempo Meds / Customer Support
Customer Support
Care doesn’t stop at checkout. Whether you’re getting started or have a question about an order, we’re here to help.
What can we help with?
Orders & delivery
Questions about an order, tracking, or your delivery? Call us with your order number ready. Don’t use medication if the packaging is damaged or you’re unsure how it was stored.
Billing & account
Need help understanding a charge, updating account details, or asking about cancellation? Customer support can help you find the right next step.
Treatment questions
For dosage, side effects, or whether a treatment is right for you, contact your prescribing clinician. Customer service does not provide medical advice.
A few helpful answers.
How it worksWhat should I have ready when I call?
Have your order number and the email address associated with your account ready. Never share payment-card details or sensitive medical information through public messages.
Can support change my dose?
No. Only your prescribing clinician can make treatment decisions or change your dose. Contact them before making any changes to how you take medication.
What if I’m having a medical emergency?
Call 911 or go to the nearest emergency department. Tempo Meds customer support is not an emergency service.
Please don’t send medical records or sensitive health information through unverified channels. People pictured are illustrative models, not actual Tempo Meds staff or patients.